Month: June 2012

New Client Support Portal lauched

By Dave Haygarth   June 29, 2012  
We are pleased to announce the we have launched our new Customer Support Portal at Registered users will be able to do the following direct from the Support PortalRaise & update support tickets Manage current and historic tickets Search our knowledge base & trouble-shooter Read news on products and services Manage password & contact details Receive ticket submission confirmations and ticket IDOne of the benefits of using our support portal to raise tickets, is that the system will search the knowledge base as the ticket details are typed to see if any of the information there will help solve the issue right away! If you have any more questions or want to get registered for the portal then please do email us at

Getting meaningful traffic from Local Results in Google

By Dave Haygarth   June 15, 2012  
A couple of clients have asked me lately what's the best strategy for getting local search traffic for terms like [service] and [location] ... i.e. "Painter in Watford" or "Recruiter in Manchester".  The simple answer is that there isn't a simple answer.  Of course.Early in 2011 Google introduced what it termed "Blended Place Search", which merged "organic" results with "Google Places" results. Remember that Google Places is a Directory and although Google tries to deliver relevance, you can make varying levels of effort to ensure that you are 'listed' in the Google Places directory Again, I hope I don't need to remind you that Google offers no 'silver bullet' to get good results.  Instead, you need to work on being the "best" service provider.  Sorry. I'm not going to piggy back on anyone else's great, original content any more - there is a rich background here on a blog bringing together loads of great resources on David Mihm's blog:  

The LinkedIn breach: Take action to limit any damage

By Dave Bancroft   June 7, 2012  
LinkedIn's recent security breach cased a bit stir, as these things tend to do.  It's a very popular networking site and in simple terms the sheer volume of personal data accessible is enough to cause alarm bells. Here's what you need to do if you haven't done so already and a few simple things to remember: Change your LinkedIn Password IMMEDIATELY Hover over your name in the top right of LinkedIn and a drop-down box will allow you to select "settings".LinkedIn will ask for your password. Enter your current password to confirm you're who you say you are (!!!) and then scroll down to the bottom. Select Account and under "Email & Password" select "Change password". Don’t try to make your password too memorable. It's tempting but eventually will come back to haunt you in the next hacking. Make each password unique and if you want to make it memorable then use a combination of punctuation marks letters and numbers that can really only be memorable to you. Do not use the same password on any site that you use on any other site If you have a hotmail account or Google Mail account that uses the same password as your (now hacked) LinkedIn one, guess where the hackers are going to try and login to next...!  Change that one too.